How can we help you today?
Wi-Fi, student email, Moodle, password resets and more — find answers or reach the IT Help Desk in one place.
Search for answers
Try “eduroam,” “Moodle upload,” or “password reset.”
Popular actions
Student ID Card
Step-by-step form outlining the ID card application process.
Plagiarism Checker
Sign in with your Moodle credentials to submit and review reports.
Reset / Unlock Account
Recover access to your Student Portal or Moodle account.
Wi-Fi Access
Eduroam is available at Silverest and Pioneer campuses. Visit the campus help desk for setup.
Student Email
Sign in with Google using your student email and NRC/passport number as password.
Moodle — Online Exams
Undergraduate online exams: login, quizzes, and submission uploads.
Moodle — Undergraduate
Course access, learning materials and resources for undergraduates.
Moodle — Postgraduate
Course access, materials and quizzes for postgraduate students.
Email the IT Team
itunilus@unilus.ac.zm — for anything not covered by self service.
Frequently asked questions
How do I connect to campus Wi-Fi?
Go to your device's Wi-Fi settings, select the UNILUS network, and sign in with your student email credentials. At Silverest and Pioneer campuses, connect to eduroam instead using your full institutional email and password.
Gmail isn't loading — what can I try?
Clear your browser cache, try a different browser, or check your network connection. If the issue persists, contact the Help Desk.
Moodle file upload or quiz isn't working
Confirm your file is under the size limit and that your internet connection is stable before uploading. Refresh and retry if a quiz fails to load.
How do I change or reset my password?
Use the self-service password reset portal. If you're locked out entirely, contact the IT Help Desk for manual verification.
System status
Need a human?
Mon–Fri, 08:00–17:00 CAT. We aim to respond within one business day.
Email itunilus@unilus.ac.zm